• Personal Information We Collect

    We gather the following data from our customers:

    Information Provided by You

    You will be required to provide your Personal Information at our website or in any other way.

    This information is:

    • Login and password;

    • Name;

    • Contact details (such as email address);

    • Billing information (such as credit card number and its expiry date);

    You can create a Kromtech/MacKeeper account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

    Information Provided by You will be used only for:

    • Creation of account where you will be able to manage Kromtech product licenses;

    • Customer support CRM system;

    • Emails informing about news, updates etc.

    This data enables fast and efficient rendering of our products and services to our customers. In addition, it is used for communication purposes, such as notifying you about product updates or special offers.

    User information is not complemented by information from other sources.

    Once you purchase our software, the information collected by our software is linked to your personal information and can be used to handle any technical, product, or customer support requests that you may send to us.

    The user is able to correct material inaccuracies in Personally Identifiable Information, such as account or contact information, in their Kromtech account.

    Information Collected Automatically

    In addition to information you enter yourself, we may collect some information automatically for optimizing your experience when using our product and improving the product itself, including but not limited to:

    • User configuration information;

    • IP addresses;

    • Cookies;

    • Browser information.

    During registration of a Kromtech account we will also collect such information as name, email and phone number.

    This data is used for the following purposes:

    • Finding out how many people visit our website and how frequently;

    • Learning how many people use our products and services;

    • Finding out which products and services are used more frequently than others;

    • Collecting some other statistical information.

    Collecting Information from Children

    Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 13 years of age.

    If you are under 13 years of age, then please do not use or access our product and services at any time or in any manner. Company reserves the right to delete this information if it learns that Personally Identifiable Information of children under the age of 13 has been collected on the services without parental consent. If you are a parent or guardian and discover that your child under the age of 13 has obtained an account on our services, then you may contact our Customer Support at support@macneat.com and request to delete that child’s personal information.

    Information collected via MacKeeper™:

    • Email address;

    • IP address;

    • Information about your Mac (Mac OS version, Mac’s model and serial numbers, MAC address, overall system information);

    • Information about your apps (e.g. versions, size, date of last update, etc.);

    • Results of Find & Fix scan.

    Collected information is used for:

    • Registration of the MacKeeper™/Kromtech account;

    • Proper functioning of MacKeeper™;

    • Supplying you with a list of recommended fixes/software updates.

    In case if you want to delete your Kromtech account please contact our Customer Support.

    "Camera Tracking" and "Microphone Tracking"

    The Camera and Microphone Tracking feature is designed to detect the usage of camera and microphone (both built-in and external) by other applications on your device. This feature will help you detect unauthorized intrusion into your private life by unknown applications.

    When you activate this feature, it will notify you that some application started to use your camera and/or microphone. You can allow your camera and microphone to be always used by applications that you believe are safe, so no notifications will be shown next time for these apps.

    MacKeeper does not track and/or save any audio or video recordings, but it indicates the moment when the camera and/or microphone becomes activated by any application that is installed on your device.

    “Anti-Theft Service”

    Anti-Theft is one of security features of MacKeeper™. By default Anti-Theft is disabled. In case you enable Anti-Theft service it will automatically collect your computer's IP address and its geographical position every hour.

    You can report your computer STOLEN or LOST on your Kromtech account, in open Anti-Theft tab. Then it will collect IP address, track location, trace-route and make snapshots using the built-in iSight camera or any external camera every five minutes.

    Automatically gathered data collected by the Anti-Theft service is completely anonymous. Therefore even if it is revealed to some third parties, this won’t affect your privacy.

    “Internet Security”

    MacKeeper™ Internet Security feature is powered by Avira’s antivirus engine. In case of installing our Internet Security service, which includes Real Time Safe Browsing, Automatic Security Updates and Real Time Antivirus Scan you confirm that you have read, understood and agreed to Avira EULA and Privacy Policy.

    Information Collected via Email:

    Occasionally you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion and some additional personal information. It will be used solely by us for our internal usage to improve our products and services, overall, making your user experience better.

    Information Provided by Third Parties:

    We can use your personal information such as email address provided by third parties (e.g. cleverbridge) for our promotional activities such as notifying you about product updates and special offers according to cleverbridge Privacy Policy. If you don’t agree with this, please don’t proceed the purchase of our product.

    Data Retention

    We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In the event you terminate relationship with Kromtech, we will still retain your information in our databases. If you wish to cancel your account or request that we no longer use your information to provide you services contact our Customer Support at support@macneat.com.

  • Sharing Your Personal Information

    We may share your information (identifiable or non identifiable) in the event of:

    • Business Transfers: Customer information belongs to the Company’s business assets. Therefore when the Company becomes owned by a third party as the result of a merger, acquisition, reorganization, or bankruptcy, customer information is passed to this third party as well.

    • Protection of the Company and Others: If your Personal Information will be required by the government or legal institutions, we have the right to reveal it in order to comply with the law or protect our rights, property, employees, users etc.

    • With Your Consent: You will be informed about other possible cases of sharing your Personal Information, and will have the right to prevent this.

  • This data may include, but is not limited to the following:

    • The website that referred you to us;

    • The web pages you viewed on our site;

    • The advertisements you viewed and clicked on at our site;

    • Coupon activity including the types of coupons that you choose;

    • Store your browser preferences such as language and currency

    • Display content based upon what you view on our site to personalize your visit.

    • The amount you paid when buying our products and services. This information is anonymized, so we don't know that was exactly you or someone else, we just know the total amount that we received. We need this information to keep internal statistics.

    Kromtech supports the development of a “do not track” standard. At this time our sites do not respond to DNT mechanisms. Once a standardized "Do Not Track" (DNT) feature is released, we intend to adhere to the browser settings accordingly.


    We use cookies to track your actions on our website. These small text files are stored on your hard drive and make it possible for our systems to recognize your browser. You can turn off cookies in your browser, but then you won’t have access to some essential features of our website.

    Learn more in our Cookie Policy.

    Control of Your Personal Information

    Kromtech respects enhanced user privacy controls. We support the development and implementation of a standard "Do Not Track" browser feature, which is being designed to provide customers with control over the collection and use of information by third parties regarding their web-browsing activities. At this time Kromtech does not respond to "Do Not Track" mechanisms. Once a standardized "Do Not Track" feature is released, Kromtech intends to adhere to the browser settings accordingly. 
    Except as otherwise described in this statement, personal information you provide on our website won’t be shared without your permission. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

  • E-mail Communication

    From time to time you will receive newsletters and various promotional materials from the Company notifying you about product updates or special offers. If you don’t want to receive such emails from us, you are free to unsubscribe from the mailing list.

    You can find the information of how it is done at the bottom of the email that you have received.

  • We do everything to secure private information of our customers by implementing the newest data protection technologies. However, we cannot ensure the 100% security of your Personal Information. Various system failures or unauthorized access may jeopardize user information at any time. If you navigate to some other websites from our website, please be aware that we are no longer responsible for privacy policies of other sites and services.

  • Changes To This Policy

    We will keep you up to date about any possible changes to our Privacy Policy. As soon as such changes occur, we will inform you via email and via our website.

  • Questions?

    We are open to any questions on this Privacy Policy. Please address all your concerns to email.